DemandFlow Support Centre

How DemandFlow's stack works: stack objects slide in from the right, pile on top of each other, and are controlled f...

DemandFlow presents a lot of options to you as a user, Here's a quick description of what you're looking at.

How to login to DemandFlow using your login credentials or Microsoft Login

An overview of DemandFlow portals: what they are, what they offer, and how they help you provide self-service experience...

Step-by-step guide for creating a new portal in DemandFlow, including choosing a portal type, naming it, and claiming a ...

How to customise your portal's appearance with your organisation's logo, brand colour, welcome message, and supp...

How to enable and configure the features available on your portal, including the knowledge base, ticket submission, user...

How to create knowledge base categories and publish articles that appear on your portal, including content guidelines, a...

How to customise which fields appear on your portal's ticket submission form, set required fields, and configure con...

How portal user accounts work, including registration, email verification, account management, and the difference betwee...

A complete introduction to DemandFlow's IT Asset Management module. Covers the three pillars (hardware, software, di...

How to configure the reference data entities that drive ITAM: statuses with assignment and depreciation rules, asset typ...

How to create a new IT asset record, populate the General panel fields, and understand the toolbar actions available.

How to use the Assign and Return toolbar actions, understand status rules for assignment, review assignment history, and...

How to track an IT asset through its full lifecycle from manufacture to disposal, use the Retire action, plan retirement...

How to record network identity, virtualisation context, and installed software on IT asset records.

How to record purchase details, allocate costs, configure depreciation, and run the Depreciate and Bulk Depreciate actio...

An introduction to IT Asset Disposition in DemandFlow. Covers disposition orders, asset triage, data sanitisation, certi...

How to create a disposition order, configure the vendor and site, track financials and environmental impact, and manage ...

How to triage assets on a disposition order: condition grading, choosing a disposition route, data sanitisation, and tra...

How per-drive wipe records work, NIST 800-88 compliance levels, what to do when a drive fails the wipe, and how to maint...

How disposition certificates work: types, scope, verification workflow, and the destruction methods lookup.

How to track asset collections and secure transport: shipment records, chain of custody, tamper-evident seals, and hazar...

An introduction to IT Platform Management in DemandFlow. Covers platform types, deployed instances, software version tra...

How to create and manage platform type records: the lightweight catalogue entries that define each class of technology p...

How to create and manage deployed platform records: the operational detail for each live platform environment, including...

How to track software versions on deployed platforms, manage lifecycle dates, use the release management panel, and visu...

An introduction to telecom network platform management in DemandFlow. Covers platform types, deployed instances, depende...

How to create platform type records that define each class of network technology, and how they link to deployed instance...

How to create and manage deployed platform instances with deployment model, vendor, ownership, criticality, support agre...

How to map dependencies between platform instances, use the dependency map visualisation, and run impact analysis to und...

How to track software versions on platform instances, manage lifecycle dates, use the release management panel, and plan...

How to define platform components, track component dependencies, catalogue hardware types and versions, and link hardwar...

How to read the Network Platform Dashboard: KPI cards, EOL risk indicators, breakdowns by status, domain, criticality, d...

An overview of the patent management functionality in DemandFlow, including the entity model, key capabilities and a typ...

A walkthrough of the Patents dashboard and what each tile, chart and list tells you about your portfolio.

How to add the jurisdictions, technology categories and inventor records that you pick from later when creating and main...

How to create a new patent record from the Patents list, with guidance on the fields to populate at invention disclosure...

How to add a jurisdiction application to a patent to track filing, prosecution and grant details per country or regional...

How to record the individual claims of a patent, flag them as independent or dependent, and keep the claim set ready for...

How to link inventors to a patent and record the order they appear, their percentage contribution and their declaration ...

A short tour of DemandFlow's SIEM: what it does, how the pieces fit together and a typical workflow from first log i...

How an admin creates a log source record and generates its one-time ingest API key so an external system can start sendi...

The wire contract for sending log events to DemandFlow: endpoint, headers, body format, limits, and example requests in ...

A complete guide to the DemandFlow SIEM Log Viewer. Covers time ranges, source and severity facets, full-text search syn...

How to use the Source Health screen to monitor log source connectivity, detect silent sources, configure heartbeat inter...

How to create an alert rule so log events turn into actionable alerts. Covers the three rule types, scoping, cooldown an...

How to work through alerts: the triage states, how to investigate using sample events, and how to close alerts as resolv...

What the DemandFlow REST API is, where it lives, how it authenticates, and how to make your first request.

How to create, manage, and keep safe the Personal Access Tokens used to authenticate with the DemandFlow REST API.

Stream a list of objects of a given entity type whose comboKey starts with the supplied prefix. Returns NDJSON.

Fetch a single object by its id. Returns the full record as JSON, or a 404 if it does not exist in your subscription.

Create a new object. Returns the created record with its new id. Required system fields are entity, level, and comboKey.

Update one or more fields on an existing object. Returns the updated record with a bumped _df_version. Bypasses any fiel...

Permanently delete an object. Returns 204 on success. The operation is scoped to your subscription and cannot be undone ...

Every record in DemandFlow is an "object", a JSON document with a small set of system fields plus entity-speci...

The fields that exist on every DemandFlow object regardless of entity type, what each one means, who sets it, and which ...

How DemandFlow encodes parent-child relationships in a single string. The format, the rules, and how to query against it...

What the level field is for, why every entity has one, and how to find the right value when creating an object.

The four ways DemandFlow represents relationships between objects, comboKey hierarchy, LINK objects, foreign-key fields,...

How DemandFlow models entities that extend other entities (for example LEAD extending PPL). Covers the extends / extende...

How to model many-to-many relationships in DemandFlow using LINK objects with comboKey + comboKey2 for fast traversal fr...

An introduction to entities in DemandFlow: what they are, how they represent your business data, and how they are config...

A detailed guide to the structural hierarchy of entity definitions: how panels, columns, and rows work together to creat...

How to configure toolbar action buttons on entity records and bulk actions for operating on multiple records at once.

The Form row type is the most fundamental building block in DemandFlow. It creates a section of data entry fields where ...

The Related List row type displays a grid of related records, showing child or associated entities linked to the current...

The Object Array row type displays an editable grid for array data stored directly within the current record, rather tha...

The Notes and Activity Stream row types provide collaboration timelines where users can add comments, track changes, and...

The File and Files row types enable document and file management on records, supporting upload, download, and preview of...

The Dashboard row type creates a configurable grid of visual panels including charts, metrics, and custom content blocks...

The Map row types display interactive maps on records, either from address fields or from latitude/longitude coordinates...

The Text Input field type provides a single-line text entry field for capturing short text values such as names, titles,...

The Text Area field type provides a multi-line text entry field for capturing longer text such as descriptions, summarie...

The Rich Text Editor field type provides a formatted text editor with a toolbar for bold, italic, lists, headings, links...

The Number field type captures numeric values with optional currency or percentage formatting, minimum/maximum bounds, a...

The Checkbox field type provides a simple on/off toggle for capturing boolean (yes/no) values on records.

The Date and Date/Time field types provide calendar-based date selection with optional time components, plus a Timestamp...

The Indexed Select field type provides a dropdown menu with predefined options, supporting optional colour coding and sc...