DemandFlow Support Centre

IT Platforms: Overview

How-ToIT Platform ManagementUpdated 17/04/2026
An introduction to IT Platform Management in DemandFlow. Covers platform types, deployed instances, software version tracking, and the software timeline.

IT Platform Management tracks the technology platforms your organisation runs, from abstract platform types through to specific deployed instances and the software versions running on them.

What the module covers

The module is built around three entities and one visualisation:

  • Platform types are catalogue entries defining a class of technology (e.g. "SAP S/4HANA", "Cisco ISR", "AWS EKS"). They are deliberately lightweight: just a name and description, because operational detail belongs on the deployed instances.
  • Deployed platforms represent specific live environments. Each deployed platform links to a platform type and records its deployment model, vendor, ownership, criticality, data classification, and support costs. This is where the operational detail lives.
  • Software versions track the releases running on each deployed platform, with lifecycle dates (general availability, end of life, end of sale, end of support) and full release management fields covering planning, testing, compliance, and deployment.
  • The SW timeline visualises software versions across all platforms on a single timeline, making it easy to spot upcoming end-of-life dates and plan upgrades.

Where to find it

In the sidebar, navigate to Platform Management > IT Platforms. The section contains four items:

  • Platform types
  • Deployed platforms
  • SW versions
  • SW timeline

How the entities relate

A single platform type can have many deployed instances. For example, a platform type called "SAP S/4HANA" might have three deployed instances: Production, QA, and Development. Each deployed instance can have many software versions tracking its release history. The platform type acts as the normalisation point: when a new technology is adopted, create one platform type record, then create a deployed instance for each environment.

Getting started

  1. Create platform type records for each technology platform your organisation uses. See Defining platform types.
  2. Create deployed platform records for each live environment. See Managing deployed platforms.
  3. Add software version records to track releases and lifecycle dates. See Platform software versions and the SW timeline.
IT platformsplatform managementdeployed platformsoftware versiontimelinelifecycleoverview

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