DemandFlow Support Centre

A complete introduction to DemandFlow's IT Asset Management module. Covers the three pillars (hardware, software, di...

How to configure the reference data entities that drive ITAM: statuses with assignment and depreciation rules, asset typ...

How to create a new IT asset record, populate the General panel fields, and understand the toolbar actions available.

How to use the Assign and Return toolbar actions, understand status rules for assignment, review assignment history, and...

How to track an IT asset through its full lifecycle from manufacture to disposal, use the Retire action, plan retirement...

How to record network identity, virtualisation context, and installed software on IT asset records.

How to record purchase details, allocate costs, configure depreciation, and run the Depreciate and Bulk Depreciate actio...

How to record warranty details, link support agreements, use the dashboard warranty alerts, and configure automation rul...

How to track endpoint protection, encryption, vulnerability scanning, and compliance status on IT asset records.

How to use the Maintenance and Tickets panels to build a complete operational history for each IT asset.

How to read the IT assets dashboard: summary cards, breakdown charts, warranty and support alerts, and software licence ...

How to use the Sync Intune Devices action to import and update IT asset records from Microsoft Intune.

How to create and manage software catalogue records: product identity, classification, lifecycle dates, system requireme...

How to create and manage software licence records: quantities, compliance tracking, validity periods, costs, assignment ...

How staff licence records link users to subscriptions, how Microsoft sync populates them, and how they feed into licence...

How software installation records link products to assets and licences, and how to use usage tracking and version drift ...

How to create ITAD disposition orders, add assets, track financials, and manage the order through its status workflow.

How to triage assets on a disposition order: condition grading, disposition route selection, data sanitisation, and valu...

How per-drive wipe records work, NIST 800-88 compliance levels, and what to do when a drive fails the wipe.

How disposition certificates work: types, scope, verification, and the destruction methods lookup.

The 12 pre-built ITAM automation rules: 6 notification rules for warranty, maintenance, compliance, and lifecycle events...