TICKETTIME: Ticket Time Entry
Time entries logged against IT tickets, tracking work duration, type, and billability for reporting and SLA compliance.
Default definition. This article describes the default
TICKETTIME definition shipped with DemandFlow. Administrators can add, remove, rename, or re-type fields, change which ones are required, and alter the layout from the Definitions screen in Settings. Your tenant's current schema may differ from what is shown here. To read the current definition at any time, GET the DEFINITION object whose id matches TICKETTIME.Entity properties
| Property | Value |
|---|---|
| Entity code | TICKETTIME |
| Display name | Ticket Time Entry |
| Plural | Ticket Time Entries |
| Level | 50210 |
Use cases
Time entries logged against IT tickets, tracking work duration, type, and billability for reporting and SLA compliance.
TICKETTIME is a child entity of TICKET linked via comboKeyEntity. Not shown in the menu - records are created from the Time Entries relatedlist on the TICKET editor. The getTicketTimeMetrics() metricsFunction displays total hours, billable hours, and entry count above the grid. The user field auto-populates with the logged-in user on creation.
Fields
Time Details
| Field | Type | Required | Notes |
|---|---|---|---|
name | text | Yes | Summary. |
date | datetime | Yes | Date. |
durationMinutes | number | Yes | Duration (mins). |
description | text (multi-line) | Description. |
Classification
| Field | Type | Required | Notes |
|---|---|---|---|
ownerId | reference → user | Yes | Logged By. Read only. |
workType | enum | Yes | Valid ids: 1 (Investigation), 2 (Resolution), 3 (Communication), 4 (Testing), 5 (Documentation), 6 (Escalation). |
billable | boolean | Billable. |
Relationships
No declared relationships in the default definition.
Creating a Ticket Time Entry via the API
POST /v1/objects
Authorization: Bearer <your-pat>
Content-Type: application/json
{
"entity": "TICKETTIME",
"level": 50210,
"comboKey": "SUB:<your-sub-id>|ENT:",
"name": "Example name",
"date": "2026-01-01T09:00:00Z",
"durationMinutes": 0,
"workType": 1
}Listing Ticket Time Entries
GET /v1/entities/TICKETTIME/SUB