DemandFlow Support Centre

An approval record representing a single approver's decision on a service request. Multiple approval records can exist per request to support parallel approvers. Driven by the SVCCAT approvalRequired flag.

SVCAPPROVAL: Service Approval

Default definition. This article describes the default SVCAPPROVAL definition shipped with DemandFlow. Administrators can add, remove, rename, or re-type fields, change which ones are required, and alter the layout from the Definitions screen in Settings. Your tenant's current schema may differ from what is shown here. To read the current definition at any time, GET the DEFINITION object whose id matches SVCAPPROVAL.

Entity properties

Property	Value
Entity code	`SVCAPPROVAL`
Display name	Service Approval
Plural	Service Approvals
Level	50675

Use cases

Fields

Approval

Field	Type	Required	Notes
`name`	text	Yes	Subject. Read only.
`status`	enum	Yes	Valid ids: `1` (Pending), `2` (Approved), `3` (Rejected), `4` (Cancelled).
`approver`	reference → user	Yes	Approver.
`comment`	text (multi-line)		Decision comment.
`decidedDate`	datetime		Decided at. Read only.

Request

Field	Type	Notes
`requestId`	reference → `SVCREQ`	Service Request. Read only.
`requestName`	text	Request subject. Read only.
`requestedBy`	reference → user	Requested by. Read only.
`serviceCatalogItem`	reference → `SVCCAT`	Catalogue item. Read only.

Attachments and additional panels

Activity timeline panel attached.

Relationships

Lookups: requestId points at a SVCREQ record; serviceCatalogItem points at a SVCCAT record.

Creating a Service Approval via the API

POST /v1/objects
Authorization: Bearer <your-pat>
Content-Type: application/json

{
  "entity":   "SVCAPPROVAL",
  "level":    50675,
  "comboKey": "SUB:<your-sub-id>|ENT:",
  "status": 1,
  "approver": ""
}

Listing Service Approvals

GET /v1/entities/SVCAPPROVAL/SUB

DemandFlow Support Centre

SVCAPPROVAL: Service Approval

SVCAPPROVAL: Service Approval

Entity properties

Use cases

Fields

Attachments and additional panels

Relationships

Creating a Service Approval via the API

Listing Service Approvals

See also

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