NWTICKETTIME: Network Ticket Time Entry
Time entries logged against network tickets, tracking work duration, type, and billability for reporting and SLA compliance.
Default definition. This article describes the default
NWTICKETTIME definition shipped with DemandFlow. Administrators can add, remove, rename, or re-type fields, change which ones are required, and alter the layout from the Definitions screen in Settings. Your tenant's current schema may differ from what is shown here. To read the current definition at any time, GET the DEFINITION object whose id matches NWTICKETTIME.Entity properties
| Property | Value |
|---|---|
| Entity code | NWTICKETTIME |
| Display name | Network Ticket Time Entry |
| Plural | Network Ticket Time Entries |
| Level | 6610 |
Use cases
NWTICKETTIME is a child entity of NWTICKET linked via comboKeyEntity. Not shown in the menu - records are created from the Time Entries relatedlist on the NWTICKET editor. The getTicketTimeMetrics() metricsFunction displays total hours, billable hours, and entry count above the grid.
Fields
Time Details
| Field | Type | Required | Notes |
|---|---|---|---|
name | text | Yes | Summary |
date | datetime | Yes | Date |
durationMinutes | number | Yes | Duration (mins) |
description | text (multi-line) | Description |
Classification
| Field | Type | Required | Notes |
|---|---|---|---|
ownerId | reference → user | Yes | Logged By Read only. |
workType | enum | Yes | Work Type Valid ids: 1 (Investigation), 2 (Resolution), 3 (Communication), 4 (Testing), 5 (Documentation), 6 (Travel/Site Visit). |
billable | boolean | Billable |
Relationships
- No declared relationships in the default definition.
Creating a Network Ticket Time Entry via the API
POST /v1/objects
Authorization: Bearer <your-pat>
Content-Type: application/json
{
"entity": "NWTICKETTIME",
"level": 6610,
"comboKey": "SUB:<your-sub-id>|ENT:",
"name": "Example",
"date": "2026-01-01T12:00:00Z",
"durationMinutes": 1,
"ownerId": ""
} Listing Network Ticket Time Entries records
# All network ticket time entries in your tenant
GET /v1/entities/NWTICKETTIME/SUB