CSRV: Customer Services
A customer service record with name, description, service type, status, documents, and notes.
Default definition. This article describes the default
CSRV definition shipped with DemandFlow. Administrators can add, remove, rename, or re-type fields, change which ones are required, and alter the layout from the Definitions screen in Settings. Your tenant's current schema may differ from what is shown here. To read the current definition at any time, GET the DEFINITION object whose id matches CSRV.Entity properties
| Property | Value |
|---|---|
| Entity code | CSRV |
| Display name | Customer Services |
| Plural | Customer Services |
| Level | 1000 |
Use cases
Customer service management entity. Three panels: General (two columns - left has service name and description textarea, right has service type indexedSelect for Enterprise/Consumer/Wholesale and status for Active/In development/Retired), Documents (file upload supporting multiple types), and Notes (timeline). Supports bulk actions. Provides a simple service catalogue or customer service tracking capability.
Fields
Service Details
| Field | Type | Required | Notes |
|---|---|---|---|
name | text | Yes | Service Name. |
description | text (multi-line) | Description. |
Delivery Information
| Field | Type | Required | Notes |
|---|---|---|---|
serviceType | enum | Valid ids: Enterprise (Enterprise), Consumer (Consumer), Wholesale (Wholesale). | |
status | enum | Valid ids: 1 (Active), 2 (In development), 3 (Retired). |
Attachments
| Field | Type | Required | Notes |
|---|---|---|---|
documents | file | Allowed types: any. |
Activity timeline panel attached.
Relationships
- No declared relationships in the default definition.
Creating a Customer Services via the API
POST /v1/objects
Authorization: Bearer <your-pat>
Content-Type: application/json
{
"entity": "CSRV",
"level": 1000,
"comboKey": "SUB:<your-sub-id>|ENT:",
"name": "Example name",
"description": "Example value",
"serviceType": "Enterprise",
"status": "1"
}Listing Customer Services records
GET /v1/entities/CSRV/SUB:<your-sub-id>